The root cause of the problem has been identified; service is gradually returning to normal. However, VPS instances on Gemini may still experience some disruption over the next few hours, as certain machines will be transferred to new nodes to resolve the stability issues affecting the Gemini node.

The reverse proxies affecting access to the VPS control panel will be migrated.

Ongoing equipment issues with the Gemini node, even after replacement; further information to follow

Gradual restoration of the Gemini nodes, and restoration of certain reverse proxies enabling the management of vps.upnt.ch and dci.upnt.ch

Customers using Gemini exclusively were affected.

An emergency intervention had been scheduled at the data centre for no later than 03:30 (Zurich time).

A hardware issue has been detected on this ‘gemini’ VPS node; maintenance has been scheduled for no later than Tuesday 10 November at 10.00.

Some reverse proxies are affected, making it impossible to access actions on the VPS and DCI control panels.

Further updates to follow.